Refund policy
30-NIGHT SLEEP TRIAL & RETURN POLICY
We want you to actually sleep on your Nuca pillow before deciding. Necks need time to adjust — most people settle in within the first one to two weeks. If the Nuca Align isn't right for you, here's how returns work.
Your 30-Night Trial
You have 30 nights from the date your order is delivered to decide. We recommend giving the pillow at least 30 nights, since it's normal for support to feel different at first while your body adjusts.
How to start a return
- Email us at trynucapillows@gmail.com before sending anything back. Returns must be authorized first — pillows shipped back without a return authorization can't be accepted or refunded.
- We'll confirm your eligibility and send return instructions.
- Ship the pillow back within [14] days of getting your authorization.
What's covered
- Refunds cover the product price only. Original shipping (if any) and return shipping are not refunded.
- Return shipping is paid by you. We'll provide the return address; you cover the postage.
- Once we receive and inspect your return, refunds are processed within 7-14 business days to your original payment method. Your bank may take a few extra days to post it.
Condition requirements (for hygiene reasons)
The pillow must come back clean and undamaged — no stains, tears, heavy soiling, pet hair, or strong odors. We can't accept or refund pillows that arrive in unsanitary or damaged condition, and we may return them to you at your expense.
Limits
- One trial refund per customer or household.
- The trial applies only to pillows bought directly from [yourdomain.com]. Purchases through third-party sellers or marketplaces are handled under that seller's policy, not ours.
- Proof of purchase is required.
Damaged or defective on arrival
If your pillow arrives defective or damaged, that's on us — email us within 24 hours of delivery with photos, and we'll replace it free, no return trial needed.